Stripe Support: “Restricted Soon” issue

This post is a collection of Stripe resources to use when resolving a “Restricted Soon” notice on your Stripe Connect account.

DonorSee uses Stripe as its payment processor. Stripe is a world-class digital payment processor (used by companies like Amazon, Uber, and Google). One of Stripe’s many services is regular audits of all connected accounts. The audits can sometimes require additional documents to verify the legitimacy of your profile. The audits, standards, and following documents are all managed by Stripe. If have any questions about how to resolve your issue with Stripe, please reach out to their support at support.stripe.com

Acceptable verification documents:

• Majority of requirements involving identity and business verification
  • https://stripe.com/docs/acceptable-verification-documents
• Covers the process of submitting documents in detail
  • https://support.stripe.com/questions/documents-for-business-verification
• Tax Id verification guidelines
  • https://support.stripe.com/questions/tax-id-verification-guidelines-by-business-type-in-the-us
• Bank account verification
  • https://support.stripe.com/questions/bank-account-ownership-verification
• Domain verification
  • https://support.stripe.com/questions/domain-verification-during-stripe-account-application
• Beneficial owners and Directors
  • https://support.stripe.com/questions/beneficial-owner-and-director-definitions

Depending on the severity of the issue the audit team finds, you will have a set number of days to upload the required proof. Please let us at DonorSee know if there is anything we can do to help!